Frequently Asked Questions

What is your lead time for standard machines?

Contact us with your required machine series, configuration, quantity and destination. Lead time is confirmed in your quotation.

Do you provide overseas installation and training?

Our support system includes technical training and remote diagnosis. Tell us your location and training requirements to confirm the applicable service arrangements.

What is your warranty policy?

The distributor support policy specifies a one-year warranty for the main machine. Please confirm coverage and applicable terms in the order agreement.

Can I get a machine catalog or product specifications?

Visit our catalog page for the supplied product documents, or tell us which model and configuration you are considering.

Do you accept OEM or customized orders?

Please describe your application and required configuration. Feasibility and scope must be confirmed for each request.

What payment terms do you accept?

Payment terms are confirmed in the quotation and order agreement. Please contact us to discuss your project.

Discuss Your Knitting Project

Tell us about your application, required configuration and destination.